Refund policy
At Joy Juniors, we want you to love what you ordered! If you're not completely satisfied, we're here to help.
Returns
- Items can be returned within 14 days of delivery.
- Items must be unused, unwashed, and in their original condition with all tags attached.
- Sale items and accessories are non-returnable.
Exchanges
- We offer free exchanges for size or color, subject to availability.
- To request an exchange, contact us within 14 days of receiving your order.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days to your original payment method.
- Shipping charges are non-refundable.
How to Initiate a Return
- Contact us at joyjuniorsofficial08@gmail.com with your order number and reason for return.
- We will provide you with return instructions.
Damaged or Incorrect Items
- If you received a damaged or wrong item, please contact us within 48 hours of delivery with a photo, and we'll make it right immediately.